Last updated: 07-18-2024

The Company adheres to and complies with “Know Your Customer” (KYC) principles, which aim to prevent financial crime and money laundering through client identification and due diligence.

The Company reserves the right, at any time, to request any KYC documentation it deems necessary to determine the identity and location of a user in https://mervcasino.com/. We may restrict service, payment, or withdrawal until identity is sufficiently determined, or for any other reason at our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type:

• SDD — Simplified Due Diligence: used in instances of extremely low-risk transactions that do not meet required thresholds.
• CDD — Customer Due Diligence: the standard for due diligence checks, used in most cases for verification and identification.
• EDD — Enhanced Due Diligence: used for high-risk customers, large transactions, or special cases.

Separately and in addition to the above, when a user reaches an aggregate lifetime total of deposits exceeding EUR 5,000 or requests a withdrawal of any amount inside the platform, or attempts to or completes a transaction deemed suspicious, they must complete the full KYC process.

During this process, the user must provide:

• A copy of a Government Issued Photo ID (front and back in some cases, depending on the document).
• A selfie of the user holding the ID document.
• A bank statement or utility bill.

• Signature is present.
• Country is not a Restricted Country (see list below).
• Full name matches the client’s name.
• Document does not expire in the next 3 months.
• Owner is over 18 years of age.

Acceptable documents:

• Bank Statement
• Utility Bill

• Country is not a Restricted Country (see list above).
• Full name matches the client’s name and is the same as in the Proof of ID.
• Date of issue: within the last 3 months.

• Holder is the same person as in the ID document above.
• The ID document shown in the selfie is the same as in the Proof of ID section (photo/ID number must match).

When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.

Once all proper documents are in our possession, the account gets approved.